The L1 ICT Technician position’s primary responsibility is to provide first level support to Webb Software clients quickly and efficiently in-line with SLAs. Additionally this position will perform routine network systems maintenance. Work items range from desktop support to routine network administration.
Scheduling, management of team
The role of L1 ICT Technician requires the person to be proficient in oral and written communication skills, to be courteous when handling and resolving complaints, have a working knowledge of computer operating systems, and have a knowledge of computer software. Qualifications are regarded however not required as on the job training can be provided.